Shipping policy

📦 Shipping & Delivery

Wizards & Wonders

Last updated: March 2026

At Wizards & Wonders, we aim to process and deliver orders efficiently and transparently. This page explains how our shipping process works, including handling times, delivery options, and important delivery information.

🇬🇧 Shipping Location

All orders are processed and shipped from our UK fulfilment warehouse.

We currently deliver within the United Kingdom unless otherwise stated.

⏳ Order Processing (Handling Time)

Orders are processed within 1–3 business days after payment confirmation.

Business days are Monday to Friday (excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Processing time includes order verification, packing, and dispatch preparation.

🚚 Delivery Options

We offer the following delivery options:

Economy Shipping

Estimated transit time: 5–8 business days
Cost: Free

Suitable for customers who do not require urgent delivery.

Standard Shipping

Estimated transit time: 3–4 business days
Cost: £15

This option provides faster delivery once dispatched.

📆 Delivery Timeframes

Delivery time estimates begin from the date of dispatch, not the order date.

Please note:

  • Delivery times are estimates only

  • Delays may occur due to weather, courier disruptions, peak periods, or circumstances outside our control

  • We cannot guarantee exact delivery dates

📧 Shipping Confirmation

Once your order has been dispatched, you may receive a confirmation email.

Where available, this may include tracking information provided by the courier.

📍 Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If an order is delayed, returned, or lost due to incorrect address details, we may not be able to issue a replacement or refund.

📦 Delivery Issues

If your order:

  • Has not arrived within the estimated timeframe

  • Appears delayed

  • Arrives damaged or incomplete

Please contact us as soon as possible so we can assist.

🚨 Lost or Delayed Shipments

If a parcel is significantly delayed or believed lost, we will work with the courier to investigate.

Resolution times depend on the carrier.

🎄 Public Holidays & Peak Periods

During holidays or busy sales periods, processing and delivery times may be longer than usual.

We appreciate your understanding.

🔄 Policy Updates

We may update this Shipping & Delivery policy periodically to reflect operational changes.

Any updates will be published on this page.

📞 Contact Us

Wizards & Wonders
455 Strand
London WC2R 0RH
United Kingdom

📧 info@wizardswonders.co.uk
📱 +44 7537 184257