Return & Refund Policy

🔁 Return & Refund Policy

Wizards & Wonders

Last updated: March 2026

We offer a 30-day return policy.
You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

We reserve the right to refuse returns that do not meet these conditions.

To request a return, please contact us at:

📧 info@wizardswonders.co.uk
📱 WhatsApp: +44 7537 184257

If your return is approved, we will provide instructions and the return address.

⚠️ Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked service, as we cannot guarantee receipt of returned items.

Please inspect your order upon delivery.

If your item is:

We do not accept returns for:

We do not offer direct exchanges.
To exchange an item, please return the original product and place a new order.

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that banks or card providers may take additional time to complete the transaction.

Wizards & Wonders
455 Strand
London WC2R 0RH
United Kingdom